Thank you for choosing
Doolittles Pet Products!
This company was started in 2003 in the memory of my beloved
pets. They really taught me the true meaning of animal companionship and unconditional love. My commitment to Doolittles is to carry products that
are
Quality, Safety Driven and Disabled Friendly.
We continue to strive to find products that will enhance your pets life. We are proud that we have been featured in many pet product magazines and pet guides. I hope you will keep Doolittles Pet Products in mind for your
pets needs.
Below are a few testimonial from some of our customers look for these throughout the site on various section and item pages regarding our products. Thank you.
Item:
Booster Bath
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title: Well worth doing business with
Body: A pleasure to do business with. Good prices, good service, and quick delivery. Thanks for a pleasant shopping experience. I LOVE my Booster Bath and my dogs do too! MGM Goldend Peoria, AZ
Item:
Pet Pocket
Rating Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Body: Nothing but praise.
I had to cancel my order at first; the size of the product was wrong. The owner was very gracious about it. I ended up ordering the product from Doolittles and the price was the best I saw. Glad to shop here and will look for other products here first. Harry San Diego
Item:
Doggie Bear 3 Step
Rating Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title:
Body: I HAD ABSOLUTELY NO PROBLEMS. EVERYTHING WAS HANDLED VERY PROFESSIONALLY. I WOULD PURCHASE FROM THEM AGAIN. Gail Boston, MA
Sincerely,
Lynn Holman

For questions and inquiries:Doolittle's Pet Products
127th Avenue
Clackamas, OR. 97015
We can be reached Monday-Friday 8-am to 5pm PST.
Phone: 503-753-7850
Fax 503-698-7734
Doolittlespetproducts@yahoo.comStore Policy
Payment/Shipping/Returns
Email us at Doolittlespetproducts@yahoo.com for Status/Tracking. We are located in Clackamas, Oregon
Be a responsible customer & read all info on store policy, item & section pages as this will eliminate all misunderstandings!
PAYMENT METHODS
WE ACCEPT: Visa, MC, Discover, AMEX (Oregon has no State Sales Tax)
All online transactions are handled with industry-standard SSL encryption on secure servers.
At the time of your order your confirmation will be displayed. Please print this information for your records as some ISP Providers may regard this as Spam and not forward email confirmation. Your email address is used to send confirmation only and NEVER given to anyone!
CHECKS AND MONEY ORDERS:
You may send a money order or check (the check should be made out to Doolittles Pet Products Inc.). We have to wait for these to clear prior to sending the order. Please call Doolittles Pet Products at 503-753-7850 for mailing address. Be sure to include your name, shipping address & phone number & email.
PHONE ORDERS:
We can be reached at 503-753-7850 Monday-Friday 8-am to 5pm PST.
SHIPPING
Be sure to read item "Usually ships" this is the amount of time it takes BEFORE an item ships including Express Shipping see below for transit time. When doing Express shipping you MUST add Date Needed by in "Comments Box" otherwise we are not responsible for getting orders shipped on time..
We currently ship only in the Continental United States. Some items do not have express shipping; transit time can vary by zone and can take from 3 to 10 business days. Call 503-753-7850 for availability for express shipping. Most orders generally should ship out within 2-5 days or as stated on the web site.
Shipping Method Delivery
Ground 2-7 Business Days
3 Day Residential 3 Business Days
2 Day Residential 2 Business Days
Next Day 1 Business Day
RETURNS
All Returns must be documented in writing, Please contact us First at Doolittlespetproducts@yahoo.com for instructions/RMA Number. You will be emailed instructions for your return. It is your responsibility to make sure of confirmation from us on these issues. Returns without authorization or following protocal including refused shipments which at best will be given partial in store credit or will not be refunded. Please read web site page of item as not all items are returnable.
Most items are returned "within 21 days" of receipt unless specified on that web page for item. Defective Product after 21 days or as specified for that item can only be replaced.
Damaged/Defective Product of any kind must be notified within 72 hours and Ergo System Products within 48 hours otherwise product is not exchanged. Damage/Used product by you or your pet is not refundable. If the original container/packaging is damaged or destroyed you will be subject to no or partial refund. Shipping charges are not refundable unless defective/wrong item shipped.
Handling Doolittles Returns are 18% (this is to cover original ship cost, credit card trans fees and time to follow through with return) plus if the manufacture calls for any restock/handling fees.
To keep out cost competitive this is necessary to charge the customer these fees that are charged to (us) by the manufactures/credit card companies/shippers - not only for the initial charge but for returns/credits when issued.
Exchanges will be treated as new orders. Orders canceled after shipping that result in unauthorized returns, items refused during delivery or undeliverable shipping address will be given a partial in store credit or no refund.
Customers responsibility to apply correct coupon for listed page of item, any coupons used incorrectly will be adjusted to show corrected charges. All returns are usually processed within 5 to 7 business days of receipt of the item. All phone orders will be marked as agreed to terms. All prices/terms subject to change anytime.
Orders shipped in Error: Some manufactures may require for item to be charged for. Full credit will be issued upon return of item.
Doolittles can only honor the procedures/warranties of the manufacture.