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Store Policy
Payment/Shipping/Returns
Please read all info on store policy, item & section pages as this will eliminate most misunderstandings. If you have any questions please don't hesitate to call or email us.
Email us at info@Doolittlespetproducts.com for Status/Tracking. Doolittle's Pet Products is located in Portland, Maine.
RETURNS
Not all products are returnable, please see the Product Descriptions for information on returnability. Accepted Returns must be documented in writing. Please contact us First at info@Doolittlespetproducts.com for instructions/RMA Number. Returns without authorization or following protocol, including refused shipments, will be given partial in-store credit or will not be refunded. All phone orders will be processed as "Store Policy Agreed to Terms".
Doolittle's Returns are refunded 90% of the purchase price less customer shipping charges, or the actual shipping charges incurred by Doolittle's Pet Products on those items with free shipping.
To keep our prices competitive it is necessary to charge the customer these fees as they are charged to us by the manufactures/credit card companies/shippers - not only for the initial charge but for returns/credits when issued.
Most items are returnable "within 21 days" of receipt unless specified on that web page for item. Defective Product returns after 21 days will only be exchanged with the same or similar product.
Non Delivered Orders: We must be notified within 30 days of ordering product otherwise order may not be replaced subject to Manufacturer/Shipper decision.
Damaged/Defective Product of any kind must be notified within 72 hours and Ergo System Products within 48 hours otherwise product is not exchangeable.
Exchanges Exchanges will be treated as new orders and return fees apply (see above) to the original order. Please be sure to take all relevant measurements of your pet before placing your order.
Orders canceled after shipping that result in unauthorized returns, items refused during delivery or undeliverable shipping address will be given a partial in store credit or no refund.
Damaged/Used product by you or your pet is not refundable. If the original container/packaging is damaged or destroyed you will be subject to no or partial refund. Shipping charges are not refundable unless defective/wrong item shipped.
Orders shipped in error: Some manufactures may require items to be charged for. Full credit will be issued upon return of item.
Doolittle's Pet Products can only honor the procedures/warranties of the manufacture.
PAYMENT METHODS
DOOLITTLE'S PET PRODUCTS ACCEPTS: Visa, MC, Discover, AMEX
All online transactions are handled with industry-standard SSL encryption on secure servers.
At the time of your order your confirmation will be displayed. Please print this information for your records as some ISP Providers may regard as Spam and not forward email confirmation. Your email address is used to send confirmation only and NEVER given to anyone!
CHECKS AND MONEY ORDERS:
You may send a money order or check (the check should be made out to Doolittle's Pet Products). We have to wait for these to clear prior to sending the order. Please call Doolittle's Pet Products at 866-266-3975 for mailing address. Be sure to include your name, shipping address & phone number & email.
PHONE ORDERS:
We can be reached at 866-266-3975 weekdays (Mon-Fri) 9-5 Eastern Time.
SHIPPING
Be sure to read item "Usually ships" this is the amount of time it typically takes before an item ships.
We currently ship only in the Continental United States. Transit time can vary by zone and can take from 3 to 10 business days. All orders will be shipped without a signature. If you would like a signature for your order please request in comments box, additional fees may apply.
Shipping Method Delivery
Ground 2-7 Business Days
If you would like an order shipped faster than ground, please add that to the comments box and/or call or email us: info@doolittlespetproducts.com, 866-266-3975. If you don't reach us by phone, please leave a message and we will return your call as soon as possible.
Please read all info on store policy, item & section pages as this will eliminate most misunderstandings. If you have any questions please don't hesitate to call or email us.
Email us at info@Doolittlespetproducts.com for Status/Tracking. Doolittle's Pet Products is located in Portland, Maine.
RETURNS
Not all products are returnable, please see the Product Descriptions for information on returnability. Accepted Returns must be documented in writing. Please contact us First at info@Doolittlespetproducts.com for instructions/RMA Number. Returns without authorization or following protocol, including refused shipments, will be given partial in-store credit or will not be refunded. All phone orders will be processed as "Store Policy Agreed to Terms".
Doolittle's Returns are refunded 90% of the purchase price less customer shipping charges, or the actual shipping charges incurred by Doolittle's Pet Products on those items with free shipping.
To keep our prices competitive it is necessary to charge the customer these fees as they are charged to us by the manufactures/credit card companies/shippers - not only for the initial charge but for returns/credits when issued.
Most items are returnable "within 21 days" of receipt unless specified on that web page for item. Defective Product returns after 21 days will only be exchanged with the same or similar product.
Non Delivered Orders: We must be notified within 30 days of ordering product otherwise order may not be replaced subject to Manufacturer/Shipper decision.
Damaged/Defective Product of any kind must be notified within 72 hours and Ergo System Products within 48 hours otherwise product is not exchangeable.
Exchanges Exchanges will be treated as new orders and return fees apply (see above) to the original order. Please be sure to take all relevant measurements of your pet before placing your order.
Orders canceled after shipping that result in unauthorized returns, items refused during delivery or undeliverable shipping address will be given a partial in store credit or no refund.
Damaged/Used product by you or your pet is not refundable. If the original container/packaging is damaged or destroyed you will be subject to no or partial refund. Shipping charges are not refundable unless defective/wrong item shipped.
Orders shipped in error: Some manufactures may require items to be charged for. Full credit will be issued upon return of item.
Doolittle's Pet Products can only honor the procedures/warranties of the manufacture.
PAYMENT METHODS
DOOLITTLE'S PET PRODUCTS ACCEPTS: Visa, MC, Discover, AMEX
All online transactions are handled with industry-standard SSL encryption on secure servers.
At the time of your order your confirmation will be displayed. Please print this information for your records as some ISP Providers may regard as Spam and not forward email confirmation. Your email address is used to send confirmation only and NEVER given to anyone!
CHECKS AND MONEY ORDERS:
You may send a money order or check (the check should be made out to Doolittle's Pet Products). We have to wait for these to clear prior to sending the order. Please call Doolittle's Pet Products at 866-266-3975 for mailing address. Be sure to include your name, shipping address & phone number & email.
PHONE ORDERS:
We can be reached at 866-266-3975 weekdays (Mon-Fri) 9-5 Eastern Time.
SHIPPING
Be sure to read item "Usually ships" this is the amount of time it typically takes before an item ships.
We currently ship only in the Continental United States. Transit time can vary by zone and can take from 3 to 10 business days. All orders will be shipped without a signature. If you would like a signature for your order please request in comments box, additional fees may apply.
Shipping Method Delivery
Ground 2-7 Business Days
If you would like an order shipped faster than ground, please add that to the comments box and/or call or email us: info@doolittlespetproducts.com, 866-266-3975. If you don't reach us by phone, please leave a message and we will return your call as soon as possible.
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